Payment and Refund Policy: Welcome! This policy is designed to provide you with clear information about how payments work for accessing our platform’s features and benefits. We believe in transparency, so we’ll explain everything upfront to help you make informed decisions.
UNIFO Payment and Refund Policy:
1. Upfront Payment Required:
To use the platform’s features and benefits, you’ll need to pay the subscription fee in full before you can access them. Think of it like buying a movie ticket – you pay upfront for the experience.
2. Subscription Fees are Non-Refundable:
Generally, once you’ve subscribed and paid the fee, the platform doesn’t offer refunds. There might be some exceptions in special circumstances, but these are decided by the company on a case-by-case basis. It’s best to assume the fees are non-refundable when making your decision.
3. Electronic Receipts for Convenience:
You’ll receive your invoice electronically via email for easy record-keeping. No need to worry about lost paper receipts!
4. Focus on Access, Not Usage:
When you pay for a subscription, you’re primarily paying for access to the platform for the specified subscription period. The amount you pay doesn’t necessarily determine how much you can use the platform’s features.
5. Refund Processing Times May Vary:
In the rare instance that you do qualify for a refund, it’s important to understand that it may take some time for the funds to be credited back to your account. The processing time can depend on your bank or financial institution.
6. Non-Payment Leads to Loss of Access:
If your subscription fee isn’t paid on time, your access to the platform might be suspended or terminated entirely. This means you’ll lose any remaining time on your subscription, so be sure to keep your payment information up-to-date.
7. Offsetting Credits and Payments:
The company may use any credits you have towards other services or any overpayments you’ve made to offset any outstanding amounts you owe them. This helps ensure your account balance remains accurate.
8. Platform Uptime is a Best-Effort Promise:
The company strives to keep the platform running smoothly and accessible 24/7. However, they can’t guarantee 100% uptime. There might be instances of downtime due to maintenance or unforeseen technical issues. In such cases, their primary course of action is to restore service as quickly as possible. If downtime occurs, your only compensation may be a service credit or, in rare cases, a refund.
9. Providing Tax Documents When Needed:
Depending on your location and tax laws, you might be required to provide a tax certificate to the company. This helps them comply with tax regulations.
10. Secure Third-Party Payment Gateways:
When you make an online payment, you’ll be securely transferred to a payment gateway managed by another company. The platform itself doesn’t handle your credit card information directly. It’s important to remember that the platform isn’t responsible for any issues that might arise during these transactions on the third-party gateway.
11. Protecting Your Payment Information:
It’s your responsibility to keep your credit card information secure and confidential. The platform implements security measures to protect your data, but you should also be vigilant and avoid sharing your financial information with anyone unauthorized to access it.
12. Limited Liability for Data Disclosure:
The company takes your privacy seriously and strives to keep your information confidential. However, there might be situations where they are legally obligated to disclose certain information, such as in response to a court order. In such cases, the company’s liability for any damages arising from this disclosure is limited.